{"id":10,"date":"2025-02-03T05:40:28","date_gmt":"2025-02-03T05:40:28","guid":{"rendered":"https:\/\/experiencetourcanada.com\/?page_id=10"},"modified":"2025-02-03T06:27:56","modified_gmt":"2025-02-03T06:27:56","slug":"service_and_cancelation_policy","status":"publish","type":"page","link":"https:\/\/experiencetourcanada.com\/fr\/service_and_cancelation_policy\/","title":{"rendered":"Service and Cancelation Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"10\" class=\"elementor elementor-10\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17a06d6b e-flex e-con-boxed e-con e-parent\" data-id=\"17a06d6b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eed0137 elementor-widget elementor-widget-heading\" data-id=\"eed0137\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conditions d&#039;utilisation et politique d&#039;annulation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76b01f0a elementor-widget elementor-widget-text-editor\" data-id=\"76b01f0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><strong data-spm-anchor-id=\"5aebb161.2ef5001f.0.i20.14b0c921srC46Y\">\u00a0<\/strong><strong data-spm-anchor-id=\"5aebb161.2ef5001f.0.i20.14b0c921srC46Y\">Exp\u00e9rience Tour Canada\u00a0<\/strong><\/h3>\n<p>Chez Experience Tour Canada, nous nous engageons \u00e0 offrir \u00e0 nos clients des options de r\u00e9servation flexibles et conviviales. Que vous pr\u00e9voyiez un <strong>visite \u00e0 pied <\/strong>ou un <strong>tour en voiture <\/strong>\u00e0 Montr\u00e9al, voici tout ce que vous devez savoir pour r\u00e9server un service :<\/p>\n<div class=\"my-2\">\u00a0<\/div>\n<hr \/>\n<h3><strong>1. Options de r\u00e9servation \u00e0 l&#039;avance<\/strong><\/h3>\n<ul>\n<li><strong>R\u00e9servez maintenant, payez plus tard\u00a0: <\/strong>R\u00e9servez votre place pour l&#039;un de nos circuits exceptionnels en r\u00e9servant en ligne. Le paiement peut \u00eatre effectu\u00e9 facilement <strong>au point de rendez-vous local <\/strong>le jour de votre visite.<\/li>\n<li>Cette option garantit la disponibilit\u00e9, notamment pendant les p\u00e9riodes de pointe, tout en vous offrant une tranquillit\u00e9 d&#039;esprit gr\u00e2ce \u00e0 des conditions de paiement flexibles.<\/li>\n<\/ul>\n<div class=\"my-2\">\u00a0<\/div>\n<hr \/>\n<h3><strong>2. Politique d&#039;annulation<\/strong><\/h3>\n<p>Nous comprenons que les plans peuvent changer. Pour faire face \u00e0 des circonstances impr\u00e9vues, nous proposons une <strong>politique d&#039;annulation claire et sans tracas <\/strong>:<\/p>\n<ul>\n<li><strong>Annulation gratuite jusqu&#039;\u00e0 48 heures \u00e0 l&#039;avance : <\/strong>Vous pouvez annuler votre r\u00e9servation sans frais si vous le faites au moins <strong>48 heures avant l&#039;heure de d\u00e9but pr\u00e9vue de la visite <\/strong>.<\/li>\n<li><strong>Dans les 48 heures : <\/strong>Les annulations effectu\u00e9es moins de 48 heures avant la visite entra\u00eeneront une <strong>Charge 50% <\/strong>du co\u00fbt total du voyage.<\/li>\n<li><strong>Absences : <\/strong>Les clients qui ne se pr\u00e9sentent pas \u00e0 leur visite pr\u00e9vue sans pr\u00e9avis se verront facturer le montant total.<\/li>\n<\/ul>\n<div class=\"my-2\">\u00a0<\/div>\n<hr \/>\n<h3><strong>3. Flexibilit\u00e9 de reprogrammation<\/strong><\/h3>\n<ul>\n<li>Si vos plans changent mais que vous souhaitez toujours nous rejoindre, vous pouvez reprogrammer votre visite <strong>jusqu&#039;\u00e0 48 heures \u00e0 l&#039;avance <\/strong>sans frais suppl\u00e9mentaires. La disponibilit\u00e9 pour les dates report\u00e9es est sujette \u00e0 confirmation.<\/li>\n<\/ul>\n<div class=\"my-2\">\u00a0<\/div>\n<hr \/>\n<h3><strong>4. Conditions de paiement<\/strong><\/h3>\n<ul>\n<li><strong>R\u00e9servation sans acompte : <\/strong>Aucun acompte n&#039;est requis lors de la r\u00e9servation \u00e0 l&#039;avance. Le paiement int\u00e9gral doit \u00eatre effectu\u00e9 au point de rendez-vous local le jour de votre visite.<\/li>\n<li>Les m\u00e9thodes de paiement accept\u00e9es incluent les esp\u00e8ces (monnaie locale), les cartes de cr\u00e9dit\/d\u00e9bit et les options de paiement mobile, selon l&#039;emplacement.<\/li>\n<\/ul>\n<div class=\"my-2\">\u00a0<\/div>\n<hr \/>\n<h3><strong>5. M\u00e9t\u00e9o et circonstances impr\u00e9vues<\/strong><\/h3>\n<ul>\n<li>En cas de conditions m\u00e9t\u00e9orologiques extr\u00eames ou de circonstances impr\u00e9vues nous obligeant \u00e0 annuler une visite, vous recevrez un <strong>remboursement int\u00e9gral <\/strong>ou la possibilit\u00e9 de reporter sans frais suppl\u00e9mentaires.<\/li>\n<\/ul>\n<div class=\"my-2\">\u00a0<\/div>\n<hr \/>\n<h3><strong>6. R\u00e9servations de groupe<\/strong><\/h3>\n<ul>\n<li>Pour les r\u00e9servations de groupe (10 participants et plus), un <strong>25% d\u00e9p\u00f4t non remboursable <\/strong>est obligatoire lors de la r\u00e9servation. Le solde restant peut \u00eatre r\u00e9gl\u00e9 sur place le jour de la visite.<\/li>\n<li>Les annulations de groupe doivent \u00e9galement respecter la politique des 48 heures ; le non-respect de cette r\u00e8gle entra\u00eenera la perte de l&#039;acompte.<\/li>\n<\/ul>\n<div class=\"my-2\">\u00a0<\/div>\n<hr \/>\n<h3><strong>7. Comment r\u00e9server<\/strong><\/h3>\n<ul>\n<li>Visitez notre site Web \u00e0 <strong><a href=\"https:\/\/experiencetourcanada.com\/fr\/\" target=\"_blank\" rel=\"nofollow noopener\">www.experiencetourcanada.com <\/a><\/strong>ou contactez-nous directement par t\u00e9l\u00e9phone ou par email pour r\u00e9server votre place.<\/li>\n<li data-spm-anchor-id=\"5aebb161.2ef5001f.0.i21.14b0c921srC46Y\">Apr\u00e8s la r\u00e9servation, vous recevrez un e-mail de confirmation avec tous les d\u00e9tails, y compris le point de rendez-vous, l&#039;itin\u00e9raire et les coordonn\u00e9es pour tout changement de derni\u00e8re minute.<\/li>\n<\/ul>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Terms of Service and Cancelation Policy \u00a0Experience Tour Canada\u00a0 At Experience Tour Canada, we are committed to providing flexible and customer-friendly booking options for our guests. Whether you\u2019re planning a walking tour or a car tour in Montreal, here\u2019s everything you need to know about booking a service: \u00a0 1. Advance Booking Options Book Now, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/experiencetourcanada.com\/fr\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/experiencetourcanada.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/experiencetourcanada.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/experiencetourcanada.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/experiencetourcanada.com\/fr\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":5,"href":"https:\/\/experiencetourcanada.com\/fr\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":723,"href":"https:\/\/experiencetourcanada.com\/fr\/wp-json\/wp\/v2\/pages\/10\/revisions\/723"}],"wp:attachment":[{"href":"https:\/\/experiencetourcanada.com\/fr\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}